faq

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General

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Who can sign up for Try Condense for Free?

Anyone interested in evaluating Condense can sign up through the Try Condense for Free page.

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Is the trial free?

Yes. The Try Condense for Free experience allows you to evaluate Condense at no cost during the trial period.

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How long does the trial last?

The trial environment is available for 30 days from the date it is assigned.

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Do I need to contact Sales to start my trial?

No. The trial is completely self-service. Simply sign up and begin exploring Condense.

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Account & Sign In

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Which sign-in methods are supported?

You can sign in using:

• Email and Password
• Google Sign-In
• Microsoft Sign-In

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Do I need to verify my email address?

Yes. Email verification is required for users who register using Email and Password. Users signing in with Google or Microsoft do not require email verification.

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Can I update my profile after signing up?

Yes. Your profile information can be updated after completing your initial account setup.

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Trial Environment

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What is included in my trial environment?

Each trial environment includes:

• A dedicated Condense environment
• A default Quickstart workspace
• Sample Kafka topics
• Guided onboarding
• Demo applications

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Do I need to create my own environment?

No. Condense automatically assigns a pre-provisioned trial environment after successful registration.

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Can I invite my team members?

Yes. You can invite additional users to collaborate within the same trial environment.

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Can multiple users work in the same environment?

Yes. Team members can collaborate within the same trial environment based on their assigned roles.

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Trial Limits

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Are there any usage limits?

Yes. The trial environment includes predefined resource limits designed for evaluation purposes. For more information, see Evaluation Limits.

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What happens when I reach the trial limits?

Condense displays upgrade recommendations as resource utilization increases or when deployment limits are reached.

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Upgrade

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Can I upgrade my trial?

Yes. You can upgrade your trial environment to a standard Condense deployment at any time during the evaluation period.

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Do I need to create a new account to upgrade?

No. Your existing Condense account is used throughout the upgrade process.

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What happens to my work after upgrading?

Your trial environment is migrated as part of the upgrade process, allowing you to continue working with the same environment under your new organization.

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Troubleshooting

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What happens if no trial environments are available?

If a trial environment is not immediately available, your account is created successfully. Once an environment becomes available, it is assigned automatically and you will receive an email with access details.

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Who should I contact if I experience issues during my trial?

If you encounter any issues while using Try Condense for Free, contact the Condense Support team for assistance.