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Overview

The Condense Support Widget enables users to raise support tickets directly from the Condense Core. It provides a seamless way to report issues, request enhancements, track ticket progress, and collaborate with the Condense support team — all without leaving your workspace.

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Accessing the Support Widget

You can open the support panel in two ways:
  • Click on the floating support widget on the right side of the dashboard
  • Navigate to Support → Raise a Ticket from the sidebar
The widget opens as a slide-out panel on the right side of the dashboard.

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Raising a Ticket

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Ticket Creation Form

Fill in the following fields when creating a ticket: Click Raise Ticket to submit the request.
A ticket acknowledgment with a unique Ticket ID will be sent to your registered email address upon submission.

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Tracking Your Tickets

After submitting a ticket, you can view its status in the Support Dashboard.

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Active Tickets Tab

The Active Tickets tab lists all open tickets with:
  • Current status and priority (P1–P5)
  • All updates timestamped for transparency
  • Option to add comments for follow-up

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Support Dashboard Summary

The dashboard provides:
  • A visual summary of P1–P5 priority distribution
  • Categorized count of tickets by type: Applications, Infrastructure, Billing, and more
  • Metrics that update periodically — click Refresh to get the latest data

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Resolved Tickets Tab

The Resolved Tickets tab shows completed tickets along with their:
  • Resolution status
  • Full activity history
You can reopen a ticket by adding a new comment if the issue persists. Resolution is also communicated to your registered email.

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Email Notifications

Upon ticket creation, Condense sends a confirmation to your registered email. All subsequent updates to the ticket are also notified via email so you’re always kept in the loop.